Our Central Values


The Central Facilities Group story began in 1982 providing cleaning and support services in Torbay, Devon. Over the years that followed the group expanded across the West Country and nationally working with hotels and serviced apartments as well as commercial and domestic facilities.

Today, the Central Facilities Group is an ISO 9001 accredited company that employs over 2,000 people as part of its Central Team and services over 150 sites, ensuring that customer service is Central to what we do.

At the core of our business is our Central Values programme that guides and informs all aspects of the organisation from staff recruitment and on-boarding through to service delivery and quality assurance. The Central Values programme ensures that each of the following areas are considered as our Central Team make decisions and go about their daily work:


Customer Service

Customer service is Central to what we do and we treat your customers as our customers. We go the extra mile to ensure that our customers able to call upon our Central Team at all levels and at any time to discuss your needs and requirements.

Value

Everything that we do must provide value for our clients. Our experience, specialist teams and efficient service provision ensure that we deliver both operational and budgetary value for our clients.

Quality

Continuous monitoring and improvement is the key to maintaining quality levels and exceeding expectations. We use industry leading mobile technologies to monitor the quality of our work in real-time.

Learning & Development

We are committed to the continuous learning and development of our Central Team at all levels. Specialist training programmes, new technologies and career progression all form part of our commitment to staff learning and development.

Innovation

We continuously monitor and review the latest technologies and methodologies in our sector, allowing us to provide the best service to our clients. We use the latest mobile applications to plan, monitor and complete tasks at selected client sites, also sharing these technologies for our clients to use.

Partnership & Transparency

Our customers are Central to what we do, making them our partners. We approach each contract as a transparent business partnership making our clients’ priorities our own and providing a transparent and trust-worthy service. From charge rates to staff pay, transparency and honesty are at the heart of everything we do.

OUR CLIENTS